We’ll keep smiling! 

Aware of the challenges we are all going through, we looked for alternatives to share we you the emotions, the experience and the revitalizing energy that’s in our DNA. In 2021 we count with you for our 9th edition of Rock in Rio Lisboa, 19th, 20th, 26th and 27th of June.

The fans that had already acquired ticket for the 21st of June 2020 will have their ticket automatically valid for the 2021 edition, not being necessary to take any action on revalidating or exchanging the ticket. The same applies to all who purchased the weekend pass.

See you in 2021!

Faq

  1. To when was Rock in Rio Lisboa 2020 rescheduled?

Rock in Rio Lisboa 2020 was rescheduled for 2021, on June 19, 20, 26 and 27.

 

  1. Will Rock in Rio Lisboa 2021 be held in the same location?

Yes. Rock in Rio Lisboa will be held at Parque da Bela Vista, Rua Dr. Arlindo Vicente, 1950-080 Lisbon, Portugal.

 

  1. Why was Rock in Rio Lisboa rescheduled for 2021?

We followed and analyzed in detail all the guidelines of the World Health Organization and the General Directorate of Health regarding the COVID-19. Aware of this reality, over the past few days we have studied various scenarios, in order to figure out one that would enable us to continue bringing joy to people, by creating unforgettable moments.  After evaluating several options, we concluded that all of them would imply resuming the assemblies of the City of Rock at a time that we believe the environment will still not be favorable (May). For this reason, we made the decision to change the dates of the 9th edition of Rock in Rio Lisboa for June 19, 20, 26 and 27, 2021.

 

  1. What will be the Rock in Rio Lisboa 2021 lineup?

We are actively working with all artists to secure the lineup. As soon as we have more information, we will share. Follow our social networks and stay on top of all the news on this subject.

 

  1. There is any lineup confirmations for any of the 2021 dates?

Yes, several artists are, again, confirmed for the 2021 ROCK IN RIO LISBOA! Check our website for more information

 

  1. Is my current Rock in Rio Lisboa 2020 ticket valid for 2021?

Yes. Tickets that has been purchased for ROCK IN RIO LISBOA 2020 will be valid for the new dates.  

 

  1. My actual Rock in Rio ticket is valid for which date?

The tickets acquired to ROCK IN RIO LISBOA 2020 are automatically valid to the new dates, following the headline, confirmed until now: 

Day 21/06/2020 -> 19/06/2021 – Foo Fighters 

Day 20/06/2020 -> 20/06/2021 – The Black Eyed Peas

Day 27/06/2020 -> 26/06/2021 – TBC 

Day 28/06/2020 -> 27/06/2021 – TBC 

 

  1. My actual Weekend Pass for Rock in Rio Lisboa 2020 are valid for which new weekend?

The acquired passes for ROCK IN RIO LISBOA 2020 will be valid for these new dates: 

Weekend Pass 20th & 21st of June 2020 -> Weekend Pass 19th & 20th of June 2021 

Weekend Pass 27th & 28th of June 2020 -> Weekend Pass 26th & 27th of June 2021 

 

  1. I Purchased tickets and the 2021 lineup is already confirmed. Do I have to exchange my ticket for a new one?

The already acquired tickets are automatically valid for the new dates. 

For example, the Foo Fighters day, already confirmed, if you already had a ticket for the 21st of June 2020, it remains valid for the new date 19th of June 2021, following the confirmations of the same Headliner.  

 

  1. My day still did not have artists confirmation, what should I do? When it’ll be confirmed?

We are in contact with all the artists evaluating the availability to perform in the next year edition. It’s a slow process, the artists are re-planning entire tours, but we are working hard on this mission! As soon as we have confirmations, we’ll share with everyone.

 

  1. My Ticket has written the date of June 2020 and not 2021, do I need to do something?

No, your ticket is automatically valid for admission in the venue in the new designated date.  

Day 21/06/2020 -> 19/06/2021 – Foo Fighters 

Day 20/06/2020 -> 20/06/2021 – The Black Eyed Peas

Day 27/06/2020 -> 26/06/2021 – TBC 

Day 28/06/2020 -> 27/06/2021 – TBC 

Weekend Pass 20th & 21st of June 2020 -> Weekend Pass 19th & 20th of June 2021 

Weekend Pass 27th & 28th of June 2020 -> Weekend Pass 26th & 27th of June 2021 

 

  1. I won through a giveaway contest entry(ies) (Daily ticket, double ticket, upgrade to VIP with companion, lifetime ticket) for Rock in Rio Lisboa 2020. Does It remain valid for 2021?

Yes. The entry(ies) won in giveaway contests for ROCK IN RIO LISBOA 2020 will remain valid for the new dates, however until the confirmation of the lineup, the days remain open. We ask that you wait for the confirmation of the lineup for more information.

 

  1. How do I validate my ticket?

Tickets purchased for ROCK IN RIO LISBOA 2020 will automatically be valid for the new dates, and no validation is required at this time. We ask that you wait for the confirmation of the lineup for more information.

 

  1. I Will not be able to attend the new date and going to give my ticket to a friend/family, do I need to do anything?

No, the tickets are automatically valid for the new date, and there are no name checks, just being necessary to present a valid ticket at the venue door.

 

  1. What is the Voucher estabilished by the Decree-Law n.º 10I/2020?

It’s a resource established by Decree-Law n. º 10I/2020 with the changes introduced by Law no. 7/2020, of 10th April and Law no. 19/2020, of 29th May which gives ticket holders of festivals and similar events, unable to take place due to the COVID 19 pandemic, a right to issue a voucher with the same face value payed for the ticket.

This voucher can be used in the acquisition of tickets for the same event in the new date or in other events of the same promoter and it’s valid until 31st of December 2021.

 

  1. How can I request the voucher for Rock in Rio?

The Customers with tickets acquired before the reschedule of the 9th edition of Rock in Rio Lisbon will be able to request the voucher between 26th of October 2020 and 21st of March 2021, in the same ticket outlet of the original purchase.

Soon we will disclose how you can request the voucher following the ticket outlet you made the original purchase.

Note: the request of a voucher automatically cancels your actual ticket, and acquisition of a new Rock in Rio ticket will be subject to availability.

 

  1. When can I request the voucher?

The voucher will be available for request between the 26th of October 2020 and 21st of March 2021, in the same ticket outlet of the original ticket purchase.

Soon we will disclose how you can request the voucher following the ticket outlet you made the original purchase.

Note: the request of a voucher automatically cancels your actual ticket, and acquisition of a new Rock in Rio ticket will be subject to availability.

 

  1. I will not be able to attend the event, can I request a refund?

The customers that acquired a ticket before the reschedule of the 9th edition of Rock in Rio Lisbon and decide not to be present in the 2021 edition can request a voucher according with the Article 5th of Decree-Law n.º 10I/2020 with the changes introduced by Law no. 7/2020, of 10th April and Law no. 19/2020, of 29th May.

The customers that not made use of the voucher until 31st of December 2021 will be able to request a refund for the same value, in a 14 work days period, as established in the law, in the same ticket outlet of the original purchase. The refund value will match the balance of the Voucher, in the event of only a part of the total voucher value be utilized.

The clients that NOT exchange the ticket for a voucher will not be eligible for a refund.

 

  1. How can I use the Voucher?

The voucher can be used in the acquisition of tickets for the same event in the new date, or for other events organized by Better World, and it’s valid until 31st of December 2021, in the same ticket outlet where it was requested.

Noting the voucher will be available for request between the 26th of October 2020 and 21st of March 2021, in the same ticket outlet of the original ticket purchase.

The voucher can be used right after it’s issued and as long as there is tickets available.

 

  1. Does the voucher give me priority in the acquisition of tickets?

No, the voucher works as a payment form for acquisition of tickets. That is, the acquisition of new tickets will always be subject to availability.

The voucher is valid for the acquisition of a new ticket only in the ticket outlet of the original purchase.

 

  1. I requested the voucher but ended up not using it. Can I request a refund?

The customers that not made use of the voucher until 31st of December 2021 will be able to request a refund for the same value, in a 14 work days period, as established in the law, in the same ticket outlet of the original purchase.

 

  1. I plan to use the Voucher, but the ticket I’m acquiring is not the same value of the voucher, can I use it anyway?

Yes, the voucher works as a payment form in the acquisition of new tickets. There is, can be utilized for purchasing a higher face value ticket, in combination with another payment form to match the price difference, or for ticket with lower face value, keeping the remaining balance in the voucher.

 

  1. I bought a Pack Experiências Rock in Rio powered by FNAC and have not yet exchanged the voucher for a ticket. How should I proceed?

The exchange of the voucher for the ticket can only be carried out after the confirmation of the attractions and the respective dates.

 

  1. I bought a voucher at Continente and have not yet exchanged the voucher for a ticket. How should I proceed?

The exchange of the voucher for the ticket can only be carried out after the confirmation of the attractions and the respective dates and is limited to the existing ticket stock.

 

  1. I bought a Family Passport. Do all the benefits available on this product remain with the rescheduling of the festival?

Yes. Your Family Passport will be valid for the new dates and no changes will be made to your benefits. If, until the new dates announced, the age of the child (ren) changes and exceeds 10 years old (inclusive), we will take the situation into account and allow the minor to enter by presenting the age-related identification document to the agents responsible for inspection.

 

  1. I bought a Pack Experiencias Rock in Rio powered by FNAC. Do all the benefits available on this product remain with the rescheduling of the festival?

Yes. Your Pack Experiências Rock in Rio powered by FNAC will be valid for the new dates and no changes will be made to your benefits.

 

  1. I won a double invitation to the Rock in Rio Lisboa 2020 test event.  Does It remain valid for 2021?

Yes. Your double invitation to the test event of ROCK IN RIO LISBOA 2020 will be valid for 2021. We will contact you as soon as we have more information.

 

  1. I won an exclusive experience (Walking Tour, gastronomic experience, early entry, ferris wheel fastpass, slide fastpass, FNAC lifetime card) for Rock in Rio Lisboa 2020. Does It remain valid for 2021?

Yes. Your exclusive experience for ROCK IN RIO LISBOA 2020 will be valid for 2021. We will contact you as soon as we have more information.

 

  1. I bought an integrated ticket – ROCKCard CP. Do all the benefits available on this product remain with the rescheduling of the festival?

Yes. Your integrated ticket – ROCKCard CP will be valid for the new dates and no changes will be made to your benefits. We will inform you in a timely manner how you can exchange your CP Voucher for the 2nd Class Intercity Train round trip. Everything else remains unchanged.

 

  1. I bought an integrated ticket – ROCKPass REDE EXPRESSOS. Do all the benefits available on this product remain with the rescheduling of the festival?

Yes. Your integrated ticket – ROCKPass REDE EXPRESSOS will be valid for the new dates and no changes will be made to your benefits. In good time we will inform you how you can exchange your Rede Expressos voucher for the round trip by bus. Everything else remains unchanged.

 

  1. I bought an integrated ticket – ROCKPass VIA VERDE. Do all the benefits available on this product remain with the rescheduling of the festival?

Yes. Your integrated ticket – ROCKPass VIA VERDE will be valid for the new dates and no changes will be made to your benefits.

 

  1. I want to request a refund of my daily ticket, how should I proceed?

The customers that acquired a daily ticket before the reschedule of the 9th edition of Rock in Rio Lisbon and decide not to be present in the 2021 edition can request a voucher according with the Article 5th of Decree-Law n.º 10I/2020 with the changes introduced by Law no. 7/2020, of 10th April and Law no. 19/2020, of 29th May. 

The customers that not made use of the voucher until 31st of December 2021 will be able to request a refund for the same value, in a 14 work days period, as established in the law, in the same ticket outlet of the original purchase. The refund value will match the balance of the Voucher, in the event of only a part of the total voucher value be utilized. 

The clients that NOT exchange the ticket for a voucher will not be eligible for a refund. 

 

  1. I want to request a refund of my weekend pass, how should I proceed?

The customers that acquired a weekend pass before the reschedule of the 9th edition of Rock in Rio Lisbon and decide not to be present in the 2021 edition can request a voucher according with the Article 5th of Decree-Law n.º 10I/2020 with the changes introduced by Law no. 7/2020, of 10th April and Law no. 19/2020, of 29th May. 

The customers that not made use of the voucher until 31st of December 2021 will be able to request a refund for the same value, in a 14 work days period, as established in the law, in the same ticket outlet of the original purchase. The refund value will match the balance of the Voucher, in the event of only a part of the total voucher value be utilized. 

The clients that NOT exchange the ticket for a voucher will not be eligible for a refund. 

 

  1. I want to request a refund of my integrated ticket (ROCKCard CP, ROCKPass REDE EXPRESSOS or ROCKPass VIA VERDE), how should I proceed?

The customers that acquired a integrated ticket before the reschedule of the 9th edition of Rock in Rio Lisbon and decide not to be present in the 2021 edition can request a voucher according with the Article 5th of Decree-Law n.º 10I/2020 with the changes introduced by Law no. 7/2020, of 10th April and Law no. 19/2020, of 29th May. 

The customers that not made use of the voucher until 31st of December 2021 will be able to request a refund for the same value, in a 14 work days period, as established in the law, in the same ticket outlet of the original purchase. The refund value will match the balance of the Voucher, in the event of only a part of the total voucher value be utilized. 

The clients that NOT exchange the ticket for a voucher will not be eligible for a refund. 

 

  1. When will the tickets be available for sale again?

Daily Tickets are available in the Rock in Rio Lisboa Tickets sale platform 

 

Follow us on our social media and stay tuned for more news, specially the opening of other points of sale. 

 

 

  1. Missed/Don’t find the e-mail containing my Ticket, what should I do?

Login to your Client Area or force a re-send of the e-mail using the information of the purchase HERE

 

  1. Where can I read the Terms & Conditions for the Rock in Rio Lisbon?

You can, and must read the Terms & Conditions available at: https://rockinriolisboa.sapo.pt/termos-e-condicoes/

 

  1. I still have doubts about the event, who can I contact?

If you have purchased a ticket and still have doubts, contact us through the support button, located in the lower left corner of the screen, and fill out the form informing us where you purchased your ticket. This information is essential for us to help you!

For those who do not have a ticket, we ask that you follow all the information on our website and / or social networks.