FAQ

Questions about the Festival:

  1. When will the 9th edition of Rock in Rio Lisboa take place?

The 9th edition of Rock in Rio Lisboa, initially scheduled for 2020, has been rescheduled for 18, 19, 25 and 26 June 2022.

 

  1. Where will the 9th edition of Rock in Rio Lisboa be take place?

The 9th edition of Rock in Rio Lisboa will be staged in the Parque da Bela Vista, Rua Dr. Arlindo Vicente, 1950-080 Lisbon, Portugal.

 

  1. Why was Rock in Rio Lisboa rescheduled for 2022?

The health and safety of our audience is, and it will always be, our first priority, and currently being in a state of emergency declared by the government, there is no guarantees that in June we have all the necessary conditions to Rock in Rio occurs in the original format.

 

  1. Who will be performing in the 9th edition of Rock in Rio Lisboa?

The updated Line-up is available HERE. Follow us on social media to keep updated!

 

  1. What’s the opening and closing time of the Rock in Rio venue?

The doors opens at 12:00 and close at 02:00

 

  1. Which is the Rock in Rio Lisbon age restriction?

The age restriction is M6 – Above 6 (six) years old.

Being prohibited the admission of yougest than 3 (three) years old.

 

  1. Can children and teenagers go to Rock in Rio not accompanied by an adult?

Children’s over 3 (three) years old, and those under 12 (twelve) years old may only enter the City of Rock duly accompanied by the holder of parental responsibilities (father or mother), or by a duly identified adult who for them be responsible.

 

  1. If the age of the minor(s) raises doubts what happens?

Whenever the age of the minors raises doubts, the identification document proving the invoked age will have to be presented to the agents responsible for inspection, under penalty of being denied entry into the premises.

 

  1. Do children of any age pay a ticket?

Yes, all people, including children, need 1 (one) valid ticket to enter the City of Rock. Children under 3 (three) years of age are prohibited from entering.

 

  1. Where can I read the Terms & Conditions for the Rock in Rio Lisbon?

You can, and must read the Terms & Conditions available HERE

 

  1. I have special accessibility needs, where can I find more information on this topic?

At Rock in Rio we work hard so that the event is for everyone, and so that the experience, safety and well-being are felt and lived by everyone. Very soon we will have on our website all the necessary useful information, including our accessibility and mobility program until then If you have any questions or suggestions that you would like to make, please contact us at accessibility@rockinrio.com

 

Questions about Tickets:

  1. Is my ticket for the 9th edition of Rock in Rio Lisboa, for 2020 or 2021, valid for 2022?

Yes. All the ticket types (daily, weekend passes, family passport and packs integrated with transport) bought for the 9th edition of ROCK IN RIO LISBOA (for 2020 or 2021) will be valid for the new dates, following he headliner:

21/06/2020 or 19/06/2021 – New date: 18/06/2022  MUSE

20/06/2020 or 20/06/2021 – New date: 19/06/2022 The Black Eyed Peas

27/06/2020 or 26/06/2021 – New date: 25/06/2022 Duran Duran

28/06/2020 or 27/06/2021 – New date: 26/06/2022 Post Malone

Weekend Pass June 20 and 21 2020 or Weekend Pass June 19 and 20 2021: New Dates: June 18 and 19 2022

Weekend Pass June 27 and 28 2020 or Weekend Pass June 26 and 27 2021: New Dates: June 25 and 26 2022

 

  1. How can I validate my ticket?

Tickets acquired for the 9th edition of ROCK IN RIO LISBOA (for 2020 or 2021) will automatically be valid for the new dates, with no validation needed at this moment.

 

  1. I have a Foo Fighters ticket, how should I proceed?

Regarding the latest announcement of Foo Fighters, Rock in Rio confirms the cancelation of the band’s show next June 18th, in the City of Rock.

Festival’s Organization respects the band’s decision, that due to recent and devastating happenings has decided to cancel the rest of their 2022 tour.

We send our respects to the families, friends and fans of the band.

Fans will be able to maintain their tickets, exchange the date or ask for a refund in a 30 day period starting on 25-apr, more informations HERE

 

  1. I do not want to keep my ticket for the new dates. How should I proceed?

The refund request period for the 9th edition of Rock in Rio Lisboa has ended.

The period for requesting the refund of tickets took place between the 21st of June and the 15th of July 2021, as provided for in Article 5 C of Decree-Law No. 10I/2020, of 26 March.

It is considered that ticket holders who did not request a refund within the established deadline, accept the rescheduling of the show, without the right to refund the value,  the ticket being automatically valid for the 2022 edition.

 

  1. I was given a ticket in the name of another person. To enter the festival site, do I need to exchange it for a ticket in my name?

No. As we will not be checking names at the entrance, you need only present the valid ticket you have to enter the City of Rock.

 

  1. What types of tickets are available?

The General Access, Weekend Pass and Family Passport are the only types of ticket available for sale.

  1. What is the price of the day ticket and the weekend pass?

The daily ticket will sell for €74.00 and will give you access to all the festival’s attractions.

The Weekend Pass will sell for €121.00 and will give you access to all the festival’s attractions during the selected weekend. First weekend passes are sold out.

Information about the Family passport on the family passport section further down.

  1. When will tickets be available for sale?

Tickets already available on our website

And also on the official partners:

FNAC

FNAC France

Seetickets

Blueticket

Ticketline

Masqueticket

Festicket

Ticketmaster ES

Ticketmaster UK

Wegow

Fever

  1. I have questions regarding the purchase of my ticket. Who should I contact?

Contact the customer support service of the ticketing partner selected at the time of your purchase: (also hyperlinked, minus continent)

Rock in Rio Lisboa

FNAC

FNAC France

GALP

Seetickets

Ticketmaster ES

Ticketmaster UK

Festicket

Masqueticket

Blueticket

Ticketline

Continente

Continente only has in-store service, and you must go to one of the stores authorized to sell tickets to clarify any doubts.

CONTINENTE:Amadora • Barreiro • Braga Minho Center • Braga Nova Arcada • Cascais • Forum Coimbra • Shopping Coimbra • Colombo • Gaiashopping • Guide • Leiria • Loulé • Loures Shopping • Loures Santo António de Cavaleiros • Matosinhos • Montijo • Oeiras • Portimão • Santarém • Seixal • Shingles • Vasco da Gama

MODEL CONTINENT:Braga • Faro 2 • C. C. Madeira Shopping

  1. My Ticketline hardticket is unreadable or with printing failures, how should I proceed?

We ask you to send an e-mail to ticketline@ticketline.pt with a picture of the ticket and a sale receipt, ticketline will get in touch and send you a replacement ticket.

  1. I bought a Rock in Rio Experience Pack powered by FNAC. Do all the benefits included in this product remain valid with the rescheduling of the Event?

Yes. Your Rock in Rio Experience Pack powered by FNAC will be valid for the new dates and the benefits included will not be affected.

  1. I bought a FNAC Christmas Kit. Do all the benefits included in this product remain valid with the rescheduling of the Event?

Yes. Your FNAC Christmas Kit will be valid for the new dates and the benefits included will not be affected.

  1. I bought Rock in Rio Lisboa Christmas or Experience KIT at FNAC and have not exchanged the voucher for a ticket yet, How should I proceed?

Your voucher remains valid and its exchange for a ticket to the 9th edition of ROCK IN RIO LISBOA can already be made on the FNAC stores!

  1. I bought a voucher at Continente for the 2020 event and I have not exchanged the voucher for a ticket yet. How should I proceed?

Your voucher remains valid and its exchange for a ticket to the 9th edition of ROCK IN RIO LISBOA can already be made on Continente!

  1. I took part in a promotion and won a ticket(s) (daily ticket, double ticket, upgrade to VIP with a companion, lifetime ticket) to the Event. Is(Are) the ticket(s) valid for the new date?

Yes. The tickets received through promotions will be valid for the new dates.

  1. I won a double invitation to the test event of the 9th edition of Rock in Rio Lisboa. Is my invitation still valid after the rescheduling?

Yes. Your double invitation to the test event of the 9th edition of ROCK IN RIO LISBOA will be valid for the new date.
For customers who have won a double invitation through the FNAC Experience Pack and the Christmas Kit, the invitation will only be valid if it has been validated within the deadline established in the product regulations.
We will contact you by registered e-mail as soon as we have more information.

  1. I won an exclusive experience (Walking Tour, gastronomic experience, early entry, Ferris wheel fast pass, slide fast pass, FNAC lifetime card) for the 9th edition of ROCK IN RIO LISBOA. Are these experiences valid for the new date?

Yes. Your exclusive experience will be valid for the new dates. We will contact you as soon as we have more information.

  1. I bought an integrated ticket – ROCKCard CP / ROCKPass REDE EXPRESSOS. Do all the benefits included in this product remain valid with the rescheduling of the festival?

Yes. Your integrated ticket will be valid for the new dates and the benefits included will not be affected. At the opportune time, we will inform you how to exchange your Voucher. Everything else remains unchanged.

  1. I bought an integrated ticket – VIA VERDE. Do all the benefits included in this product remain valid with the rescheduling of the festival?

If you choose to keep your ticket after Via Verde contact informing about the end of the program, Your Rock in Rio ticket remains valid, but since the VIA VERDE program ceased to exist, you cannot use the benefit.

Questions about family passport

  1. What is the Family Passport?

The Family Passport is a single daily ticket, valid for 3 (three) adults and 2 (two) children. 1 (one) adult must be over 70 years old and 2 (two) children aged between 3 and 10 years old.

Subject to stock availability.

  1. What is the price of the Family Passport?

The Family Pass costs €152.00, and allows 5 people to access Rock in Rio simultaneously through an exclusive corridor.

  1. Where can I buy the Family Passport?

The Family Passport is an exclusive ticket provided by GALP, so you’ll have to go to one of the GALP stores available

  • A.S. Boavista
  • A.S. Francos
  • A.S. Universidade Católica Porto
  • A.S. Leiria
  • A.S. Adelino Amaro da Costa
  • A.S. Estoril
  • A.S. Aeroporto N/S
  • A.S. Telheiras
  • A.S. Gago Coutinho, Lojas Casa da Música e Almada.
  1. Can the access into the venue for the 5 (five) persons be made separately?

No. The ticket is single, and all 5 (five) people must enter the venue simultaneously.

  1. I bought a Family Passport in 2020 or 2021. Do all the benefits provided by this product remain with the festival’s rescheduling?

Yes. Your Family Passport will be valid for the new dates and no changes will be made to your benefits. If, by the new dates announced, the age of the child(ren) changes and exceeds 10 years (inclusive), we will take into account the situation and allow the entry of the minor upon presentation of the identification document proving the age invoked to the agents responsible for inspection.

Questions about the voucher

  1. What is the Voucher estabilished by the Decree-Law n.º 10I/2020?

It is a process established by Decree-Law no. 10-I/2020 with the amendments introduced through Law no. 7/2020, of 10 April, Law no. 19/2020, of 29 May and Decree-Law no. 6-E/2021 of 15 January, which entitles the holders of tickets to festivals and shows of a similar nature, which cannot be held due to the COVID-19 pandemic, to a voucher of equal value to the price paid.

This voucher can be used to buy tickets to the same show staged on a new date or to other events staged by the same promoter and are valid to be exchanged for a ticket until 31 December 2022.

  1. How can I request the voucher for Rock in Rio?

The voucher request period ended on 18th of June 2021

  1. How does the voucher work?

The voucher, which will be for the same value as the price paid, works as form of payment. It can only be used on the platform through which it was issued. The voucher does not guarantee ticket availability. If you use the voucher, you cannot request cancellation of the purchase or a refund.

  1. Can I use my Voucher?

The voucher can be used when buying tickets to the same show on a new date or for other events organised by BETTER WORLD in the same platform which you requested the issue of your voucher.

Check below the instructions of your ticket seller, on how to redeem your ticket .

Site Rock in Rio:

1. CLICK HERE

2. Fill in your order code in the first section and one of these options on the second one Postal Code/Telephone Number/Last 4 digits of card used, click ‘find order’.

3. Roll down to “contact us” section and select “general enquiry”

4. Write down your order, with the date and ticket amount wanted.

5. Customer support will get in touch to send the new tickets.

If you need help or have any doubts, please get in touch through the e-mail ajuda@seetickets.com

FNAC:

If you have a Voucher and wish to redeem for a new ticket, click HERE.

Continente:

If you have a BETTER WORLD voucher and wish to redeeem for a Rock in Rio ticket you’ll have to go to one of the stores (listed below) with your voucher, search the customer support balcony and request to trade your voucher for a Rock in Rio ticket. The voucher will be cancelled and a new ticket will be issued.

Amadora • Barreiro • Braga Minho Center • Braga Nova Arcada • Cascais • Forum Coimbra • Shopping Coimbra • Colombo • Évora • Gaiashopping • Guia • Leiria • Loulé • Loures Shopping • Loures Santo António de Cavaleiros • Matosinhos • Montijo • Oeiras • Portimão • Santarém • Seixal • Telheiras • Vasco da Gama • Braga • Faro 2 •

Blueticket:

If you have a Voucher and wish to redeem for a new ticket, click HERE.

GALP:

If you have a Voucher and wish to redeem for a new ticket, click HERE.

Ticketline (including Rock Card CP e Rede Expresso): If you have a Voucher and wish to redeem for a new ticket please send an e-mail with the subject “Rebate Vale Rock in Rio Lisboa”and in the e-mail inform the date and amount of tickets you want to : ticketline@ticketline.pt

Festicket: Get in touch with customer support HERE

Seetickets:

1. CLICK HERE

2. Fill in your order code in the first section and one of these options on the second one Postal Code/Telephone Number/Last 4 digits of card used, click ‘find order’.

3. Roll down to “contact us” section and select “general enquiry”

4. Write down your order, with the date and ticket amount wanted.

5. Customer support will get in touch to send the new tickets.

If you need help or have any doubts, please get in touch through the e-mail ajuda@seetickets.com

Masqueticket: Get in touch with customer support HERE

Ticketmaster Espanha: Get in touch with customer support HERE

Ticketmaster UK: Get in touch with customer support HERE

FNAC França: Get in touch with customer support HERE

Fever: Get in touch with customer support HERE

Wegow: Get in touch with customer support HERE

  1. Does the voucher guarantee the later acquisition of a ticket?

No, the voucher functions as a form of payment to acquire a new ticket, i.e. the tickets will always be subject to availability.

The voucher is valid for the acquisition of a new ticket only on the platform through which the voucher was issued.

  1. How can I request a Voucher refund?

The refund request period of vouchers for the 9th edition of Rock in Rio Lisboa is closed, the period for requesting the refund of vouchers took place between the 3rd and 20th of January 2022, as provided for in Article 5 C of Decree-Law No. 10I/2020, of 26 March.

If you did not used your voucher or asked for a refund, your voucher is now valid until 31st of december 2022. If you did not use your voucher until the 31st of december 2022, a new refund period will happen in January 2023. More informations about the refund period closer to the date.

  1. How long will it take to get refunded?

All requests made within the established deadlines will be processed within a maximum period of 60 (sixty) business days from the date of request.

  1. How I will be refunded?

The method of reimbursement may vary depending on where you issued the voucher. By default, it will be made using the payment method used in the original purchase. If there is any difficulty, you will be contacted to provide a new IBAN.

Questions about Tickets refund

 

  1. Who can request a refund of the ticket/voucher?

The refund request period for the 9th edition of Rock in Rio Lisboa is closed, the period for requesting the refund of tickets took place between the 21st of June and the 15th of July 2021, as provided for in Article 5 C of Decree-Law No. 10I/2020, of 26 March.

It is considered that ticket holders who did not request a refund within the established deadline, accept the rescheduling of the show, without the right to refund the value,  the ticket being automatically valid for the 2022 edition.

  1. I have a Rock in Rio Lisboa Ticket. Can I request a refund after the due date established by item 5C of Decree-Law n.º 10‑I/2020, of 26th March?

The refund request period for the 9th edition of Rock in Rio Lisboa is closed, the period for requesting the refund of tickets took place between the 21st of June and the 15th of July 2021, as provided for in Article 5 C of Decree-Law No. 10I/2020, of 26 March.

It is considered that ticket holders who did not request a refund within the established deadline, accept the rescheduling of the show, without the right to refund the value,  the ticket being automatically valid for the 2022 edition.

I still have doubts about the event, who can I contact?

If you have purchased a ticket and still have doubts, contact us through the support button, located in the lower left corner of the screen, and fill out the form informing us where you purchased your ticket. This information is essential for us to help you!

For those who do not have a ticket, we ask that you follow all the information on our website and / or social networks.