FAQ

Questions about the rescheduling:

 

  1. When will the 9th edition of Rock in Rio Lisboa take place?

The 9th edition of Rock in Rio Lisboa, initially scheduled for 2020, has been rescheduled for 18, 19, 25 and 26 June 2022.

 

  1. Where will the 9th edition of Rock in Rio Lisboa be take place?

The 9th edition of Rock in Rio Lisboa will be staged in the Parque da Bela Vista, Rua Dr. Arlindo Vicente, 1950-080 Lisbon, Portugal.

 

  1. Why was Rock in Rio Lisboa rescheduled for 2022?

The health and safety of our audience is, and it will always be, our first priority, and currently being in a state of emergency declared by the government, there is no guarantees that in June we have all the necessary conditions to Rock in Rio occurs in the original format.

 

  1. Who will be performing in the 9th edition of Rock in Rio Lisboa?

We are working with all artists to organise the line-up. The updated Line-up is available HERE. As soon as we have more information, we will share it. Follow our social networks to stay up to date with all the latest news and information.

  1. My actual ticket for the 9th edition of Rock in Rio Lisboa is valid for which date?

The acquired tickets for the 9th edition of Rock in Rio Lisboa (2020 and 2021) will be automatically valid for the new dates:
21/06/2020 or 19/06/2021 – New date: 18/06/2022 Foo Fighters
20/06/2020 or 20/06/2021 – To be confirmed
27/06/2020 or 26/06/2021 – New date: 25/06/2022 Duran Duran
28/06/2020 or 27/06/2021 – New date: 26/06/2022 Post Malone

 

  1. My actual weekend pass for Rock in Rio Lisboa is valid for which weekend?

The weekend pass for ROCK IN RIO LISBOA (2020 or 2021) will be automatically valid for the new dates below:

Weekend Pass 20th & 21st of June 2020 or 19th & 20th of June 2021, New Dates: 18th & 19th of June 2022
Weekend Pass 27th & 28th of June 2020 or 26th & 27th of June 2021, New dates: 25th & 26th of June 2022

 

  1. Where can I read the Terms & Conditions for the Rock in Rio Lisbon?

You can, and must read the Terms & Conditions available HERE

 

Questions about Tickets:

 

  1. Is my ticket for the 9th edition of Rock in Rio Lisboa, for 2020 or 2021, valid for 2022?

Yes. All the ticket types (daily, weekend passes, family passport and packs integrated with transport) acquired for the 9th edition of ROCK IN RIO LISBOA (for 2020 or 2021) will be valid for the new dates. However, the dates are not set until confirmation of the line-up. We ask you to please wait for confirmation of the line-up and disclosure of more information.

 

  1. How can I validate my ticket?

Tickets acquired for the 9th edition of ROCK IN RIO LISBOA (for 2020 or 2021) will automatically be valid for the new dates, with no validation needed at this moment. We ask you to please wait for confirmation of the line-up and disclosure of more information.

 

  1. I do not want to keep my ticket for the new dates. How should I proceed?

Tickets Holders for the 9th edition of Rock in Rio Lisboa, who do not want to attend the event, can choose as below:

  • Request, up to 18th of June 2021, the issue of a voucher of equal value, valid until 31 December 2021. See the information below in the “Voucher Questions” section or

 

  • Request a refund of the ticket or the BETTER WORLD voucher between 21st of June 2021 and 15th of July 2021. See all the information below on the “Ticket refund” section

 

  1. I still want to go to the festival, but on a different day, how should I proceed?

We recommend you to request a Voucher until 18th of June 2021, with a valid until 31st of December 2021, this way you can purchase a new ticket, using your voucher, for the new selected day of the 9th edition of Rock in Rio Lisboa. Check below on the Voucher section how to request a voucher.

 

  1. I was given a ticket in the name of another person. To enter the festival site, do I need to exchange it for a ticket in my name?

No. As we will not be checking names at the entrance, you need only present the valid ticket you have to enter the City of Rock.

 

  1. Are the tickets for the new dates of the 9th edition of ROCK IN RIO LISBOA available for sale?

The tickets for the new dates are not on sale yet. Follow our social networks for all the latest news.

 

  1. I bought a Rock in Rio Experience Pack powered by FNAC. Do all the benefits included in this product remain valid with the rescheduling of the Event?

Yes. Your Rock in Rio Experience Pack powered by FNAC will be valid for the new dates and the benefits included will not be affected.

 

  1. I bought a FNAC Christmas Kit. Do all the benefits included in this product remain valid with the rescheduling of the Event?

Yes. Your FNAC Christmas Kit will be valid for the new dates and the benefits included will not be affected.

 

  1. I bought a voucher at Continente for the 2020 event and I have not exchanged the voucher for a ticket yet. How should I proceed?

Your voucher remains valid and its exchange for a ticket to the 9th edition of ROCK IN RIO LISBOA will be possible starting from a date that will be announced soon.

 

  1. I took part in a promotion and won a ticket(s) (daily ticket, double ticket, upgrade to VIP with a companion, lifetime ticket) to the Event. Is(Are) the ticket(s) valid for the new date?

Yes. The tickets received through promotions will be valid for the new dates.

 

  1. I won a double invitation to the test event of the 9th edition of Rock in Rio Lisboa. Is my invitation still valid after the rescheduling?

Yes. Your double invitation to the test event of the 9th edition of ROCK IN RIO LISBOA will be valid for the new date.
For customers who have won a double invitation through the FNAC Experience Pack and the Christmas Kit, the invitation will only be valid if it has been validated within the deadline established in the product regulations.
We will contact you by registered e-mail as soon as we have more information.

 

  1. I won an exclusive experience (Walking Tour, gastronomic experience, early entry, Ferris wheel fast pass, slide fast pass, FNAC lifetime card) for the 9th edition of ROCK IN RIO LISBOA. Are these experiences valid for the new date?

Yes. Your exclusive experience will be valid for the new dates. We will contact you as soon as we have more information.

 

  1. I bought an integrated ticket – ROCKCard CP / ROCKPass REDE EXPRESSOS / ROCKPass Via Verde. Do all the benefits included in this product remain valid with the rescheduling of the festival?

Yes. Your integrated ticket will be valid for the new dates and the benefits included will not be affected. At the opportune time, we will inform you how to exchange your Voucher. Everything else remains unchanged.

 

  1. I bought a Family Passport in 2020. Do all the benefits included in this product remain valid with the rescheduling of the festival?

Yes. Your Family Passport will be valid for the new dates and the benefits included will not be affected. We also inform you that all minors who were 9 (nine) years old on the date the passport was bought are entitled to entry, upon showing the respective identification documents proving their age to the entrance staff.

 

Questions about refund

 

  1. Who can request a refund of the ticket/voucher?

The ticket holders for Rock in Rio Lisboa, with 2020 or 2021 tickets that no longer want to attend the festival in the new dates of 2022 are entitled to request a refund in the period of 14 working days starting on the previous event date, according to the item 5º C of Decree-Law n. º 10‑I/2020, of 26th March
The refund can be requested between 21st of June and 15th of July 2021, in the same ticket retailer of the original purchase, all the procedures will be disclosed soon on Rock in Rio website and all sales platforms.
The holders of non-used vouchers issued by BETTER WORLD can request a refund in 2 opportunities:

    • Within 14 working days starting in the previous event date of 2021, between 21st of June and 15 of July 2021 or
    • Up to 14 working days after the expiration of the voucher, between the 3rd and 20th of January 2022, as established by Decree-law 10‑I/2020 of 26th of March.

 

  1. I have a ticket for the 9th edition of Rock in Rio Lisboa(2020 or 2021). When I can request a refund?

The customers with Rock in Rio Lisboa 2020 or 2021 tickets, that no longer want to attend the event in the 2022 new dates will be allowed to request a refund in the 14 working day period after the original 2021 event dates, according to item 5º C of Decree-Law n.º 10‑I/2020, of 26th March.
The refund can be requested between 21st of June and 15th of July 2021, in the same platform of ticket office of the original purchase. All the procedures will be disclosed in detail soon on the ROCK IN RIO LISBOA website.

 

  1. I have a Rock in Rio Lisboa Ticket. Can I request a refund after the due date established by item 5C of Decree-Law n.º 10‑I/2020, of 26th March?

The ticket holders of Rock in Rio Lisboa (2020 or 2021) have the right to request a refund within 14 working days starting on the original 2021 event date, between 21st of June and 15th of July 2021.

If the customer do not ask for a refund on the informed dates, it is considered that the festival reschedule is accepted, without the right for a refund, with the ticket being valid for the 2022 new dates.
The non-refunded tickets, will be automatically valid for the new 2022 dates, following the lineup disclosure, without any additional validation being required. We ask you to wait the lineup confirmation and the release of more information’s.

 

  1. I have a voucher issued by BETTER WORLD, valid until 31/12/2021, and no longer want to attend the 9th edition of Rock in Rio Lisboa in 2022. When can I apply for a refund?

The holders of non-used vouchers, issued by BETTER WORLD, valid until 31st of december 2021, who no longer want to attend the 2022 edition, will be able to apply for a refund in two opportunities, as below:

  • Within 14 working days starting in the previous event date of 2021, between 21st of June and 15 of July 2021 or
  • Up to 14 working days after the expiration of the voucher, between the 3rd and 20th of January 2022, as established by Decree-law 10‑I/2020 of 26th of March.

The refund can be requested in the same platform or ticket office of the original purchase. All the procedures will be disclosed in detail soon on ROCK IN RIO LISBOA website and all sales channels.

If the refund is not requested until 20th of January 2021, and the voucher is not utilized until 31st December 2021, the voucher is revalidated automatically until 31st December 2022.

 

  1. How should I request for a ticket refund or voucher refund?

All the procedures about how to apply for a refund of the ticket or voucher will be disclosed in detail on the ROCK IN RIO Lisboa website soon.

 

  1. How long will take to process the refunds?

The refund of tickets of 2020, 2021 and the non-utilized vouchers can be requested between 21st of June and 15th of July 2021.
All the refund request received respecting the refund dates will be processed in the maximum of 60 (sixty) working days starting on the date of the request.

 

Questions about the voucher

 

  1. What is the Voucher estabilished by the Decree-Law n.º 10I/2020?

It is a process established by Decree-Law no. 10-I/2020 with the amendments introduced through Law no. 7/2020, of 10 April, Law no. 19/2020, of 29 May and Decree-Law no. 6-E/2021 of 15 January, which entitles the holders of tickets to festivals and shows of a similar nature, which cannot be held due to the COVID-19 pandemic, to a voucher of equal value to the price paid.

This voucher can be used to buy tickets to the same show staged on a new date or to other events staged by the same promoter and are valid to be exchanged for a ticket until 31 December 2021.

 

  1. How can I request the voucher for Rock in Rio?

The holders of tickets acquired for the 9th edition of ROCK IN RIO LISBOA (for 2020 or 2021) can request the voucher to be issued up to 18th of June 2021, using the same platform/shops where they acquired the tickets. Note: A request for the voucher automatically cancels your ticket, and acquisition of a new ticket for ROCK IN RIO LISBOA is subject to availability.

See the information below about how you can request the Voucher at all the points of sale:

 

Rock in Rio Website : Request your voucher by clicking HERE. Login with your purchase information and click on “exchange for a voucher”.

 

FNAC:  Valid for people who bought tickets in FNAC shops or through FNAC.pt.

  • In person: Go to a FNAC shop with your ticket and ask for your VOUCHER. The shop will take your ticket, which will immediately be cancelled, and you will receive a VOUCHER of equal value.
  • Online: Exchange online, using the Blueticket platform by clicking HERE and following the instructions.

  *exchange of 2021 tickets through voucher is currently unnavailable due to technical issues.

 

Continente:  If you bought a ticket/voucher in a Continente store or through the Continente website, go to one of the stores listed below with your ticket and ask for your VOUCHER. The Continente store will take your ticket, which will immediately be cancelled, and you will receive a VOUCHER of equal value.

CONTINENTE: Amadora • Barreiro • Braga Minho Center • Braga Nova Arcada • Cascais • Forum Coimbra • Shopping Coimbra • Colombo • Gaiashopping • Guia • Leiria • Loulé • Loures Shopping • Loures Santo António de Cavaleiros • Matosinhos • Montijo • Oeiras • Portimão • Santarém • Seixal • Telheiras • Vasco da Gama  

CONTINENTE MODELO: Braga • Faro 2 • C. C. Madeira Shopping  

  

Seetickets: The request should be made clicking HERE. Login with your purchase information and click on “exchange for a voucher”

 

Blueticket: To purchases made online, the request should be made HERE  

To purchases made in store: The Customer can make the online redeem, as above, or go to a store with your ticket and request the VALE. The store will take your ticket, that will be promptly cancelled, and give you the VALE of the same amount of the ticket. 

Check HERE to check the available stores 

 

GALP: Customer must go to a store with your ticket and request the VALE. The store will take your ticket, that will be promptly cancelled, and give you the VALE of the same amount of the ticket. 

 

Ticketline.pt (includes Rock Card CP and Rede Expresso):   For purchases made online: Send an e-mail requesting the VALE to ticketline@ticketline.pt with the subject: “Rock in Rio Lisboa VALE request”, informing your ticket number in the body of the e-mail.

For purchases made in stores: You will have to go to the store with your tickets in your possession and request the VALE. The store will cancel your ticket and deliver a VALE in the same amount as the ticket. 

 Check HERE the available stores 

 

 Festicket: Contact support and request the voucher HERE -> Fill in your e-mail, put in the subject “Vale Request”, select ‘Rock in Rio 2021’ and enter your order number. The partner will contact you to send the voucher.  

  

Masqueticket: Get in touch Informing the order / ticket number to request the Rock in Rio Vale directly through the email clientes@masqueticket.com

 

Ticketmaster Spain: Get in touch Informing the order / ticket number directly through the Customer Service to request the Rock in Rio Vale HERE. 

 

Ticketmaster UK: Get in touch Informing the order / ticket number directly through the Customer Service to request the Rock in Rio Vale HERE. 

 

FNAC France:  et in touch Informing the order / ticket number directly through the Customer Service to request the Rock in Rio Vale HERE.

 

Fever: Contact the Customer Service directly, requesting the Rock in Rio Voucher HERE, giving the request/ticket number.

 

Wegow: Get in touch Informing the order / ticket number to request the Rock in Rio Vale directly through the email soporte@wegow.com

 

Via Verde: Contact customer service Via Verde through Phone (+351 210 730 300) or filling this formulary.

 

  1. Can I use my Voucher?

The voucher can be used when buying tickets to the same show on a new date or for other events organised by BETTER WORLD and it is valid until 31 December 2021, in the same platform through which you requested the issue of your voucher.

 

You can use your voucher to acquire tickets to other events organised by Better World.  Tickets for the 9th edition of Rock in Rio Lisboa will go on sale as soon as the line-up is confirmed.

 

We remind you that the voucher can be requested until 18 of June 2021 using the same platform through which your ticket was acquired.

 

  1. How does the voucher work?

The voucher, which will be for the same value as the price paid, functions as a form of payment. It can only be used on the platform through which it was issued. The voucher does not guarantee ticket availability. If you use the voucher, you cannot request cancellation of the purchase or a refund.

 

  1. Does the voucher guarantee the later acquisition of a ticket?

No, the voucher functions as a form of payment to acquire a new ticket, i.e. the tickets will always be subject to availability.

The voucher is valid for the acquisition of a new ticket only on the platform through which the voucher was issued.

 

  1. I cannot attend the Event on the new date. How can I request a refund?

The holders of non-used vouchers, issued by BETTER WORLD, valid until 31st of December 2021, who no longer want to attend the 2022 edition, will be able to apply for a refund in two opportunities, as below:

  • Within 14 working days starting in the previous event date of 2021, between 21st of June and 15 of July 2021 or
  • Up to 14 working days after the expiration of the voucher, between the 3rd and 20th of January 2022, as established by Decree-law 10‑I/2020 of 26th of March.

The refund can be requested in the same platform or ticket office of the original purchase. All the procedures will be disclosed in detail soon on ROCK IN RIO LISBOA website and all sales channels.

If the refund is not requested until 20th of January 2021, and the voucher is not utilized until 31st December 2021, the voucher is revalidated automatically until 31st December 2022.

 

  1. I requested the voucher and ended up not using it. Can I request a refund?

The holders of non-used vouchers, issued by BETTER WORLD, valid until 31st of December 2021, who no longer want to attend the 2022 edition, will be able to apply for a refund in two opportunities, as below:

  • Within 14 working days starting in the previous event date of 2021, between 21st of June and 15 of July 2021 or
  • Up to 14 working days after the expiration of the voucher, between the 3rd and 20th of January 2022, as established by Decree-law 10‑I/2020 of 26th of March.

The refund can be requested in the same platform or ticket office of the original purchase. All the procedures will be disclosed in detail soon on ROCK IN RIO LISBOA website and all sales channels.

If the refund is not requested until 20th of January 2021, and the voucher is not utilized until 31st December 2021, the voucher is revalidated automatically until 31st December 2022.

 

  1. When and how can I request a refund?

The holders of non-used vouchers, issued by BETTER WORLD, valid until 31st of December 2021, who no longer want to attend the 2022 edition, will be able to apply for a refund in two opportunities, as below:

  • Within 14 working days starting in the previous event date of 2021, between 21st of June and 15 of July 2021 or
  • Up to 14 working days after the expiration of the voucher, between the 3rd and 20th of January 2022, as established by Decree-law 10‑I/2020 of 26th of March.

Check all the information in the “Questions about Refund” section

 

I still have doubts about the event, who can I contact?

 

If you have purchased a ticket and still have doubts, contact us through the support button, located in the lower left corner of the screen, and fill out the form informing us where you purchased your ticket. This information is essential for us to help you!

For those who do not have a ticket, we ask that you follow all the information on our website and / or social networks.